FlyerMiles 101

Searching For Award Flights

In this section, you'll learn how to efficiently search for award flights.

1. Why are good flights sometimes so hard to find?

2. When do award seats become available?

3. How to search for Aeroplan awards

4. How to search for Alaska awards
5. Common obstacles: 'married segments' and 'phantom space'.

6. General search tips for any airline

Let's get started!

 

Why are good flights sometimes so hard to find?

Okay, you've built up a stash of miles, you've booked your vacation dates, now it's time to find those flights! You load up the Aeroplan website, and discover that the only flights available leave at 1:30 AM and require a 17-hour layover in Guangzhou.

Why can't you just book the flights you want, you reasonably ask yourself?

First, remember that airlines only make a few seats per flight available for awards; they've still got to make money, which means they want to sell every seat they possibly can. Especially during high-demand travel times like Christmas and school holidays, the good award seats are going to get snapped up almost immediately.

Second, airlines tend to treat their award-search websites like an afterthought. For example, you can use Alaska Airlines miles to book cheap business-class flights on Cathay Pacific, but the Alaska Airlines award search engine will always tell you it can't find any Cathay flights at all.

The good news is, there's a way around this! Most major airlines are part of an alliance: Oneworld, Skyteam and Star Alliance each have over a dozen partner airlines across the globe. In each alliance, some airlines built good websites, others didn't, so we'll use the good partner's website to do our searching.

When Do Award Seats Become Available?

Most airlines 'load' their award seats into the booking system at 355, 330 days or 300 days prior to departure. So, if you know your plans in advance, your best bet is to start searching at those times.

Sometimes, airlines will later add more seats from a flight that isn't selling very well, but there's no specific rules for this. I've found seats added a few months before departure, but anecdotally, the most common thing I've found is that this tends to happen most often in the 14 days before departure.

One trick I've used for myself twice in the last month, is to book myself on the best award seats I could find at the time of booking, then keep an eye out at the two-week mark, and pay the $100 change fee to move onto better flights, or flights with lower change fees. On a trip from Chicago to Bali, even after the change fee, switching airlines saved me $150.

How To Search For Aeroplan Awards

There's no nice way to say it: the Aeroplan website stinks, especially at finding flights outside of North America. I've given up on them and do most of my Aeroplan searches using the search engines from their partners United Airlines and ANA.

On the United website, simply enter the route and date you want, check off "Book With Miles" and you're off to the races. It's especially useful to be able to see availability a week at a time, to sort by cabin class, flight duration or departure time, and to check or un-check the "show only direct flights" option.

Any United search result that shows up as a "Saver award" in Economy, Business or First, can be booked with Aeroplan miles; at the time of writing, the only exception is Aer Lingus, who partner with United but not Aeroplan.

Once you've found the flights you want, call Aeroplan (1-800-361-5373) and feed those dates and flight numbers to a phone agent. You'll pay a $30 booking fee, but especially if this helps you find flights on a lower-fee airline, this is easily worth it to get the flights you want.

Finding Alaska Awards

Alaska Airlines' Mileage Plan program offers some remarkable "sweet spot" values. Most notable as I write this is their awards on Cathay Pacific and Qantas; you can fly North America to Asia in Cathay's exceptional business class, for 50,000 Alaska miles each way, or North America to Australia in Qantas Business for 55,000.

Unfortunately, the Alaska search engine simply doesn't show any Cathay results, so instead you'll want to use the British Airways website to search for Cathay award space, then call Alaska to book.


 

Common Obstacle: 'Married Segments'

From time to time, I'll run a search for something like Zurich to Rome, and find no award seats available. However, if I search Montreal to Rome, I might well see award space on Swissair, flying Montreal to Zurich to Rome on the same date.

This is what's known as a 'Married Segment', and it basically means the airline doesn't want to cut into its own local business for Swiss customers who are just flying to Rome, but is willing to let a Canadian customer connect through on the same flights.

There isn't generally a way to break these up, but it does mean that when you're searching a multi-city itinerary one flight at a time, it's worth double-checking to be sure this isn't tripping you up.

Common Obstacle: 'Phantom Availability' or Missing Airlines

The first of these obstacles seems to come up mainly with the Oneworld airlines (Cathay, Qantas, British Airways etc), but it's worth mentioning. From time to time, you'll search out a flight, find a good option and call in to book it, and the agent sees the flight in search results... but simply can't book it. 

Near as anyone can tell, this is a glitch in some of the Oneworld ticketing software, in which award seats that have already been sold will continue to show up in search results, hence the term "phantom availability".

The reason I bring this up here is as a warning; if you're ever planning to transfer miles from one program to another, whether from hotel points to airline miles, credit card points to airline miles, etc, you can save a lot of headache by first checking that the flights you want are actually available.

On the Aeroplan / Star Alliance side of the fence, you'll find far fewer phantoms as described above, which is the good news.

The bad news is, Aeroplan's computer systems have a nasty habit of simply "losing" airlines from time to time. For about six months this year, you could book flights on LOT Polish Airlines from any Star Alliance award program *except* Aeroplan. Twice this August, Aeroplan's computer systems stopped seeing flights from nearly half the Star Alliance airlines. Both problems are resolved... for now?

Again, I'm telling you this to encourage you to check that your flights are available before you transfer points around, or make final plans, and before you call in to book.

When I book an award for a client, I'll do most of my searching in the United or ANA engine, or using a paid service called ExpertFlyer, but I always double-check each segment in the Aeroplan search engine before finalizing the itinerary.

General Search Tips - Useful On Any Airline

- Start with the "must-have" flights.
A client came to me this summer, looking to book a last-minute Aeroplan trip to Bali. For the date she wanted to arrive, there was only one seat available from *anywhere*, on any airline, to Bali's airport, so whatever else we booked had to meet up with that departing flight.

When I start searching for a new trip, I start by thinking through which part of the trip is likely to be the most difficult to book. There are many ways to get from Chicago to Montreal, but if you're trying to fly into Iqaluit or Ulanbataar, you're probably best to find that flight first and then work around it.

- Search engines aren't perfect.
Especially on longer or more complicated routings, I find it's often helpful to search one leg at a time. So, instead of only searching Vancouver to Johannesburg, try searching Vancouver to Zurich, and Zurich to Jo'burg. Sometimes you'll find an unexpected gem this way, like a Vancouver-Chicago-Zurich-Jo'burg routing that the search engine initially overlooked.

- Big City, Many Airports.
Tokyo has two airports, so do Osaka, Chicago and Toronto. London and New York each have several. When entering your cities into a search engine, type the full name of the city, and look for a search result that says something like "New York City - All Airports".

This will save you from missing out on a great flight, or alternatively, from having to search each city several times.

On this same note, read your search results carefully before you book! Trust me, there's nothing worse than realizing too late that your connection in New York has you arriving at Newark and departing from JFK. Even in the middle of the night with no traffic, that transfer is painful, or expensive, or both.

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